Returns & Exchanges
30-Day Return Policy
We stand behind every product we sell. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.
- ✅ Items must be unused and in original packaging
- ✅ Returns are free for defective or incorrect items
- ✅ Refunds processed within 5-7 business days after we receive the item
- ❌ Final sale items and opened consumables (food, treats) cannot be returned
How to Return
1. Contact us at support@pawzono.com with your order number
2. Pack the item securely in its original packaging
3. Ship to the address provided by our team
4. We'll notify you via email once your return is processed
Exchanges
For exchanges, simply place a new order and return the original item for a refund. This is the fastest way to get what you need.